Return Policy

We accept returns on eligible flashcard sets within 30 days of delivery.

1. Standard Returns

To qualify for a standard return and refund:

  • Condition: Flashcard decks must be unopened, unused, and in their original shrink-wrap and packaging. Because flashcards are easily handled and sorted, opened or unsealed sets cannot be resold and are ineligible for a standard return.

  • Return Postage: We provide a prepaid shipping label via email. A flat fee of $7 will be deducted from your final refund to cover return shipping costs.

  • Original Shipping: Original shipping charges paid at checkout are non-refundable.

2. International Orders

Due to international shipping costs and customs logistics:

  • No Standard Returns: We do not accept returns or offer refunds for international orders due to change of mind. All international purchases are final sale.

  • Defective or Damaged Items: If your international order arrives damaged, misprinted, or defective, contact us with photos of the issue within 30 days of delivery, and we will issue a full refund.

  • Incorrect Items: If we sent you the wrong deck or item, let us know right away with a photo of what you received, and we will ship the correct item to you at no additional cost.

3. Defective, Damaged, or Incorrect Cards

If your flashcards arrive damaged, misprinted, missing cards, or otherwise defective, we will make it right with a complimentary full refund or free replacement:

  • Contact us within 30 days of delivery.

  • Include your order number along with clear photos showing the defect or damage.

  • If a return of the defective item is required, we will email you a complimentary, prepaid return
    shipping label at no cost to you.

4. How to Start a Return

  1. Submit a Request: Email [hello@domanlearning.com] with the subject line: Return Request - Order #[Your Order Number].

  2. State Your Reason: Let us know if this is a standard return (unopened in original packaging) or a defective item (please attach photos).

  3. Receive Your Label: Within 2 business days, we will email you a printable return shipping label.

  4. Ship It Back: Securely package the deck(s) in a padded mailer or box, attach the prepaid label, and drop it off with the designated carrier ([USPS / UPS]).

5. Refund Timing

  • Refund Trigger: All refunds are issued immediately once the returned package arrives and is scanned as delivered at our return address.

  • Method: Funds will be credited back to your original payment method.

  • Posting Time: Depending on your financial institution, please allow 5–10 business days for the credited funds to reflect on your bank or credit card statement.